Refund & cancellation policy

FACE TO FACE TRAINING

Cancellation by the participant

In cases where the participant cancels their enrolment in a course offered by Adam’s Boat Course as an Approved Training Provider of Maritime Safety Victoria, they will be offered a full refund of any monies paid so long as the cancellation is notified at least 48 hours prior to the commencement time for the course.

If the cancellation is notified less than 48 hours prior to the commencement of the course the Chief Executive Officer may offer a refund, offer full or partial credit for another course or may refuse a refund at their discretion. In cases where there are extreme or extenuating circumstances requiring a participant to cancel less than 48 hours before the commencement of the course the participant is encouraged to explain their situation, and to provide evidence if possible, to the staff of Adam’s Boat Course. This will assist in making a case for special consideration.

There are no refunds for training already attended, whether partially or fully attended, regardless of whether the student was found successful or not successful and regardless of whether they have been issued a certificate of completion or not.  This includes where the student discovers they did not need to attend the Marine Licence Training.  It is the student’s responsibility to check with VicRoads whether they already have a valid boat licence or not.

Cancellation by Adam’s Boat Course

Adam’s Boat Course may from time to time cancel a course.  If a course is cancelled by Adam’s Boat Course all participants will be entitled to a full refund of any monies paid. At the discretion of the participant they may choose to instead use the refund owed to them as credit for another course enrolment.

Adam’s Boat Course reserves the right to cancel a student’s testing where a student is found to be colluding or cheating, no refund will be offered. 

ONLINE TRAINING

Cancellation by the participant

Participants may cancel their enrolment in a course prior to being sent the training material.  Once the training material has been sent by Adam’s Boat course via email or any other format, student’s will not eligible for a refund.  Student’s may opt to change their assessment time prior to 48 hours before the beginning of the assessment at no charge, on one occasion only.

In cases where there are extreme or extenuating circumstances requiring a participant to cancel once the training material has been sent, the participant is encouraged to explain their situation and to provide evidence if possible, to the staff of Adam’s Boat Course. This will assist in making a case for special consideration.

There are no refunds for training already attended, whether partially or fully attended, regardless of whether the student was found successful or not successful and regardless of whether they have been issued a certificate of completion or not.  This includes where the student discovers they did not need to attend the Marine Licence Training.  It is the student’s responsibility to check with VicRoads whether they already have a valid boat licence or not.

Cancellation by Adam’s Boat Course

Adam’s Boat Course may from time to time cancel a course or assessment.  If a course or assessment is cancelled by Adam’s Boat Course all participants will be entitled to a full refund of any monies paid. At the discretion of the participant they may choose to instead use the refund owed to them as credit for another course enrolment.

 

Adam’s Boat Course reserves the right to cancel a student’s testing where a student is found to be colluding or cheating, no refund will be offered.