Refund/cancellation policy & terms and conditions

FACE TO FACE TRAINING

Cancellation by the participant

In cases where the participant cancels their enrolment in a course offered by Adam’s Boat Course as an Approved Training Provider of Maritime Safety Victoria, they will be offered a full refund of any monies paid so long as the cancellation is notified at least 72 hours prior to the commencement time for the course. The cancellation MUST be made in writing by email or text message as these are time stamped.

If the cancellation is notified less than 72 hours prior to the commencement of the course the Chief Executive Officer may offer a refund, less $50 per person from the amount paid by each person who is cancelling. If you require a transfer from the course date you are booked into and the change of course date is less than 72 hours before your course booking date, you may be required to pay a rebooking fee of $50. If you don’t attend a course you are booked in for or you do attend, but leave for any reason your course fees will be forfeited.

In cases where there are extreme or extenuating circumstances requiring a participant to cancel less than 72 hours before the commencement of the course, the participant is encouraged to explain their situation, and to provide evidence if possible, to the staff of Adam’s Boat Course. This will assist in making a case for special consideration. If your reason is medical, you MUST provide a medical certificate. 

There are no refunds for training already attended, whether partially or fully attended, regardless of whether the student was found successful or not successful and regardless of whether they have been issued a certificate of completion or not.  This includes where the student discovers later they did not need to attend the Marine Licence Training.  It is the student’s responsibility to check with VicRoads whether they already have a valid boat licence or not.

To be considered for the opportunity for re-booking into a different course were a re-booking fee is applicable, the booking MUST be made and training completed within 2 calendar months of the original booking or all fees are forfeited. 

Cancellation by Adam’s Boat Course

Adam’s Boat Course may from time to time cancel a course.  If a course is cancelled by Adam’s Boat Course, all participants will be entitled to a full refund of any monies paid. At the discretion of the participant they may choose to instead use the refund owed to them as credit for another course enrolment.

Adam’s Boat Course reserves the right to cancel a student’s testing where a student is found to be colluding or cheating, behaving in an antisocial or offensive way during the course. No refund will be offered in this situation.

ONLINE TRAINING

Cancellation by the participant

Participants may cancel their enrolment in a course prior to being sent the training material.  Once the training material has been sent by Adam’s Boat course via email or any other format, student’s will not eligible for a refund.  Please note: the training material is sent immediately after payment has been received by Adam’s Boat Course. Student’s may opt to change their assessment time prior to 72 hours before the beginning of the course commencement time at no charge, on one occasion only. 

All requests for changes to course dates MUST be done in writing by email or text message as these are time stamped.

In cases where there are extreme or extenuating circumstances requiring a participant to cancel once the training material has been sent, the participant is encouraged to explain their situation and to provide evidence if possible, to the staff of Adam’s Boat Course. This will assist in making a case for special consideration. If your reason is medical, you MUST provide a medical certificate. 

Cancellation within 72 hours of the course start time or where the student chooses to leave the course prior to the completion of the course for any reason, will not be entitled to a refund. They may be offered the opportunity to book into another course after paying a re-booking fee at an amount lower that the original course price at the discretion of Adam’s Boat Course.  No further booking will be made until the re-booking fee has been paid.

There are no refunds for training already attended, whether partially or fully attended, regardless of whether the student was found successful or not successful and regardless of whether they have been issued a certificate of completion or not.  This includes where the student discovers later they did not need to attend the Marine Licence Training.  It is the student’s responsibility to check with VicRoads whether they already have a valid boat licence or not.

If you have not completed the training videos prior to your course commencement and are found not competent in the Marine Licence Test or the Personal Watercraft test, you will be subject to a rebooking fee,  at an amount lower that the original course price.

To be considered for the opportunity for re-booking into a different course were a re-booking fee is applicable, the booking MUST be made and training completed within 2 calendar months of the original booking or all fees are forfeited. 

Cancellation by Adam’s Boat Course

Adam’s Boat Course may from time to time cancel a course or assessment.  If a course or assessment is cancelled by Adam’s Boat Course all participants will be entitled to a full refund of any monies paid. At the discretion of the participant they may choose to instead use the refund owed to them as credit for another course enrolment.

Adam’s Boat Course reserves the right to cancel a student’s testing where a student is found to be colluding or cheating, behaving in an antisocial or offensive way during the course regardless of delivery method. No refund will be offered in this situation.